Terms of Service
yournotalone (“You’re not alone”) · Last updated: 6 October 2026
These terms are the agreement between you and MindPillars (“we”, “us”) for using yournotalone (“You’re not alone”, the “app”). By creating an account or using the app you agree to them. Please also read our Privacy Policy — it explains how we handle your data and is part of this agreement.
1. What the app is — and what it isn’t
The app offers wellbeing tools: mood tracking, journaling, guided meditations, breathing exercises, calming sounds, recovery tracking, reminders, and video sessions with licensed therapists.
The app is not a medical device, does not provide medical advice, diagnosis, or treatment, and is not a substitute for professional care. Content in the app is for wellbeing support only.
If you are in crisis or immediate danger, do not rely on the app — call your local emergency number right away.
2. Who can use the app
You must be at least 16 years old and legally able to enter into this agreement. If you are under 18, use the app only with the involvement of a parent or guardian.
3. Your account
Keep your login details safe — you are responsible for activity on your account. Give us accurate information and keep it up to date. You can delete your account at any time from Settings → Delete account; deletion is permanent.
4. Premium subscriptions
Some features require a paid Premium subscription, billed through your Apple App Store or Google Play account — never directly by us.
- Prices, billing period, and any introductory offer are shown in the app before you subscribe.
- Subscriptions renew automatically at the end of each period unless you cancel at least 24 hours before renewal.
- Cancel anytime in your App Store or Google Play subscription settings; you keep access until the end of the paid period.
- Introductory offers (like a free trial) apply once per account. When the offer ends, the subscription continues at the standard price unless you cancel before then.
- Refunds are handled by Apple or Google under their policies. EU consumers: by starting the subscription immediately, you consent to immediate performance and acknowledge that the 14-day right of withdrawal is lost once the digital service has been fully performed; where it applies, request refunds through the store you purchased from.
If we change subscription prices, the change applies only from your next renewal, and you will be notified in advance with the chance to cancel.
5. Therapy sessions
The app lets you request a session with a licensed therapist. Our care team matches you with a therapist and a time, which you see in the app and by email. Sessions are private video calls inside the app and are not recorded. They are delivered by licensed professionals responsible for their own clinical practice.
- Each session costs US$20 (or the local-currency price the store shows you), paid in the app when you request it. Your request reaches our care team only once it’s paid for, and we email you a receipt.
- You can cancel in the app at any time before you’re matched, and up to 24 hours before a booked session starts; either way you’re refunded in full. To move a booked session, contact us at least 24 hours before it starts.
- A session cancelled with less than 24 hours’ notice, or one you don’t join, is not refunded: your therapist has set that time aside for you. We’ll tell you by email and in the app when a session is closed as missed.
- If we or your therapist cancel a session, we’ll refund it in full.
- After a session you can rate it, and your therapist can give feedback about it to our care team.
Therapy arranged through the app is not emergency care.
6. Your content
What you write and upload — journal entries, moods, your profile photo — remains yours. You give us only the limited licence needed to store, process, and display that content back to you, which is what running the app requires. We claim no other rights over it.
You are responsible for what you upload. Don’t upload a profile photo you don’t have the right to use, or content that is unlawful.
7. Acceptable use
Don’t misuse the app. In particular, don’t:
- break the law or infringe others’ rights through the app;
- attempt to access other users’ data or probe, disable, or disrupt our systems;
- reverse-engineer, copy, or resell the app or its content;
- record, screenshot, or share a therapy session without the other person’s consent;
- use the app to harm yourself or others — if you are at risk, please seek professional or emergency help.
8. Intellectual property
The app, its design, branding, meditations, sounds, and other content belong to us or our licensors. Your subscription gives you a personal, non-transferable right to use them within the app, and nothing more.
9. Ending the agreement
You can stop using the app or delete your account at any time. We may suspend or close accounts that seriously or repeatedly break these terms, after warning you where reasonable. If we ever discontinue the app, we will give you reasonable notice so you can export your data.
10. Liability
We provide the app with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or unforeseeable losses, or for issues caused by events outside our reasonable control.
Nothing in these terms excludes or limits liability that cannot legally be excluded — including liability for death or personal injury caused by negligence, for gross negligence or wilful misconduct, or your statutory rights as a consumer, including EU rules on the conformity of digital content and services.
11. Governing law and disputes
These terms are governed by the laws of Kenya. If you are a consumer in the EU or EEA, you also keep the protection of the mandatory consumer laws of the country where you live, and you may bring disputes before the courts of that country.
If something goes wrong, contact us first at reaganprezzo@gmail.com — most issues can be sorted out directly.
12. Changes to these terms
If we make material changes to these terms, we will notify you in the app before they take effect. If you don’t agree with a change, you can stop using the app and delete your account; continuing to use the app after the change means you accept it.
13. Contact
MindPillars
179 Runda Drive, Nairobi, Kenya
reaganprezzo@gmail.com