How can we help?

yournotalone is on iPhone, through the App Store, and on Android, through Google Play. It’s free to download, and you don’t need a card to start.

Yes — download yournotalone on the App Store. Your account works on iPhone and Android, so you can sign in on either.

Open the app and create an account with your name, email address and a password. We’ll then send you an email to verify your address.

You need to be 16 or older. If you’re under 18, please use the app with a parent or guardian involved.

Two ways to sign in without typing your password. A magic link is a link we email you — tap it and you’re signed in. A one-time code is a code we email you to enter in the app. Both are handy if you’ve forgotten your password, or simply don’t want to type it.

Choose the option to reset your password when you sign in, and we’ll email you a link to set a new one. You can also sign in with a magic link or a one-time code instead.

You can change the email address on your account from inside the app. When you do, we also send a notice to your old address — so if you ever get one you didn’t expect, reset your password and email us straight away.

We send an alert when your account is signed in on a new device. If it was you, there’s nothing to do. If it wasn’t, reset your password straight away and let us know at reaganprezzo@gmail.com.

In the app, go to Settings → Delete account, or email us from your registered address. Deletion is permanent. It doesn’t cancel a Google Play or App Store subscription, so cancel that first. Everything about deleting your account.

Free is $0, forever: daily mood check-ins, journaling (limited), the urge-surfing recovery guide, a taste of everything else, and therapy sessions at $20 each.

Premium adds unlimited journaling, the full meditation and breathing library, all wellbeing sounds, progress insights and gentle reminders, and the full recovery toolkit. Compare plans.

Premium is $12.99/month. Or pay $69.99/year, which works out to about $5.83 a month — you save 50%. Every plan starts with a free trial, once per account. You’ll always see the price in the app before you subscribe.

Yes. Premium renews at the end of each period unless you cancel at least 24 hours before your renewal date. If you started with a free trial, it continues at the plan price when the trial ends unless you cancel before then.

The store you subscribed through. Your subscription is billed through your Google Play or Apple account — never directly by us — and we never see or store your card details.

On iPhone: open Settings → your name → Subscriptions → yournotalone → Cancel subscription. Or go straight to your App Store subscriptions.

On Android:

1. Open the Google Play Store app on your phone.

2. Tap your profile icon, then Payments & subscriptions → Subscriptions.

3. Choose yournotalone, tap Cancel subscription and follow the prompts.

Or go straight to your Google Play subscriptions. To avoid being charged for the next period, cancel at least 24 hours before it renews.

You keep Premium until the end of the period you’ve already paid for. After that you can carry on with the free features, and everything you’ve recorded stays in your account unless you delete it.

Refunds are handled by Google or Apple under their own refund policies, so requests go through the store you subscribed through — including, for EU consumers, any withdrawal request where that right applies. Our Terms of Service have the details.

No — deleting your account does not cancel a Google Play or App Store subscription. Cancel it in Google Play or the App Store first so you aren’t charged again, then delete your account.

In the app, tap the Talk to a real therapist card on the Home screen. Pick what you’d like to focus on — Anxiety & stress, Low mood, Relationships, Grief & loss, Addiction & recovery, or Not sure yet — choose when you could meet, and add a note for your therapist if you like.

Our care team reviews your request, personally matches you with a licensed therapist, and contacts you to confirm a time. How therapy works.

Each session is $20, paid in the app when you book — that’s what sends your request to our care team. You pay through Paystack, currently with M-Pesa or Airtel Money, and it’s charged as Ksh 2,600. It’s the same price on Free and Premium.

Yes. Cancel in the app before you’re matched, or up to 24 hours before a booked session, and you’re refunded in full. A session cancelled later than that, or one you don’t join, isn’t refunded. If we or your therapist have to cancel, you’re refunded in full.

A licensed therapist, matched with you personally by our care team. Sessions are one-on-one and private, and each therapist is responsible for their own clinical practice.

The details you give — your focus, the times you could meet and any note — are shared with our care team so a licensed professional can contact you. We use Brevo only to send the email that tells our care team a request has come in.

No. Therapy arranged through the app isn’t emergency care, and the app isn’t a medical device. If you’re in crisis or immediate danger, call your local emergency number right away, or find a helpline near you.

Your journal is private to you. Our team doesn’t read your entries, and row-level security means only your signed-in account can retrieve them.

No. There are no ads, no third-party analytics and no tracking across other apps or websites — and we never sell personal data.

Email reaganprezzo@gmail.com. You can ask to access or get a copy of your data, correct it, delete it, receive it in a portable format, restrict or object to processing, or withdraw your consent. We answer within one month, as the GDPR requires.

Everything travels encrypted (TLS) and is stored encrypted at rest, and passwords are only ever stored as secure hashes. The Trust center explains it all in plain words, and our Privacy Policy has the full detail.

No. This website sets no cookies and uses no analytics or trackers. See our Cookie policy.

First, make sure you have the latest version: open the App Store or Google Play, find yournotalone and tap Update if you see it. Then check that your phone is connected to the internet.

Still not right? Email us and tell us what happened, what you were trying to do, and which phone you’re using.

Email us at reaganprezzo@gmail.com. A screenshot helps if you have one.