Delete your account
You can delete your account for the yournotalone app, by MindPillars, and everything in it at any time — from the app, or by email. Here’s how, and exactly what happens next.
- Everything you recorded is removed
- Backups purged within 30 days
- Confirmation by email
Two ways to delete
In the app, or by email
Both remove your account and everything in it. Use whichever is easier for you.
Deleting your account does not cancel your subscription
Your Premium subscription belongs to your Google Play or Apple account, not to us, so it keeps renewing until you cancel it there. Cancel it in Google Play or in your App Store subscription settings first, then delete your account.
Option 1 · In the app
Delete from Settings
Open yournotalone and sign in. Go to the Settings tab, scroll to Account actions, tap Delete account and type DELETE to confirm. Your account is removed straight away and you’re signed out.
Option 2 · By email
Email us from your registered address
Can’t get into the app? Send a deletion request to reaganprezzo@gmail.com from the email address you signed up with, so we know it’s really you. We’ll confirm and complete the deletion within 30 days.
What happens next
What gets deleted — and what doesn’t
No surprises. Here’s exactly what happens when you delete your account.
Removed for good
Your profile, photo, journal entries, moods, practice history, recovery data, and therapy sessions, notes and ratings are permanently removed from our systems.
Backups cleared within 30 days
Any residual copies in our backups are purged within 30 days.
What we’re required to keep
Purchase records are kept as long as tax and accounting law requires. Server logs are kept briefly for security, then deleted.
A confirmation email
We send you an email confirming that your account has been deleted.
It can’t be undone
Deletion is permanent. Once it’s done, your account and everything in it can’t be restored.
Your subscription is separate
Deleting your account doesn’t cancel a Google Play or App Store subscription. Cancel it in Google Play or in your App Store settings.
Questions
Before you delete
Can I delete just some of my entries instead?
Yes. You can delete individual entries at any time without deleting your account.
Can I get a copy of my data first?
Yes. You have the right to access your data and to receive it in a portable, machine-readable format. Email us before you delete your account — we respond within one month.
I can’t sign in. Can I still delete my account?
Yes. Email reaganprezzo@gmail.com from the address you registered with and ask us to delete your account.
Will deleting my account refund my subscription?
No. Deleting your account doesn’t cancel or refund a Google Play or App Store subscription. Cancel it in the store you subscribed through; refunds are handled by Google or Apple under their own policies. Billing help.
We’re here
Questions before you go?
Whatever you decide, we’re happy to help.