Talk to a real, licensed therapist
Ask for a private, one-on-one session from inside the app. Say what’s on your mind and when you could meet — our care team personally matches you with a licensed therapist and gets in touch to confirm a time.
- $20 a session
- Full refund if you cancel 24 hours ahead
- On Free and Premium
- $20 a sessionPaid when you book
- Matched personallyBy our care team
More than an app
A person to talk to, built right in
Breathing exercises and a journal are good company on most days. On others, you want to talk to a person. That’s why real therapy is part of yournotalone — not an extra you have to go looking for.
You’ll find it on the home screen: tap Talk to a real therapist and start your request.
$20 a session, paid when you book
Paying is what sends your request to our care team. Cancel in the app up to 24 hours before for a full refund.
How it works
From request to first session
You ask in the app. A real person on our care team takes it from there.
Request in the app
Choose what you’d like to focus on and when you could meet. Add a note for your therapist if you like, then pay $20 to send your request.
We match you personally
Our care team reviews your request, matches you with a licensed therapist, and contacts you to confirm a time.
Meet one-on-one
Just you and your therapist, in a private video call in the app.
Your request
What’s on your mind, and when you’re free
These are the choices you’ll see in the app. There are no wrong answers — “Not sure yet” is a perfectly good place to start.
What would you like to focus on?
- Anxiety & stress
- Low mood
- Relationships
- Grief & loss
- Addiction & recovery
- Not sure yet
When could you meet?
- Weekday mornings
- Weekday afternoons
- Weekday evenings
- Weekends
Anything your therapist should know?
An optional note, in your own words. Write as much or as little as you like — or leave it blank.
Good to know
What therapy here is — and isn’t
We’d rather be clear up front than surprise you later.
Licensed professionals
Sessions are delivered by licensed therapists, who are responsible for their own clinical practice. We arrange the booking; they provide the care.
Private and one-on-one
It’s just you and your therapist. The details of your request are shared with our care team so a licensed professional can contact you — never with advertisers.
Changed your mind? That’s okay
Plans change. You can cancel a pending request in the app at any time.
Therapy through the app is not emergency care
A request takes time to arrange, so it isn’t the right route in a crisis. If you’re in immediate danger or thinking about harming yourself, call your local emergency number now, or find a helpline near you.
Between sessions
Something for the days in between
Sessions are one part of looking after yourself. The app’s everyday tools are there for the rest of the week.
Meditation & breathing
Settle a racing mind
Breathing exercises you can do in 1, 3 or 5 minutes, and short guided meditations for mornings and nights.
Mood & journal
Write it out
A one-tap mood check-in and a private journal. Many people like to jot down what’s come up before a session.
Recovery tools
For the hardest minutes
An urge-surfing guide that’s free for everyone, always — plus a daily pledge and a trigger log.
Questions
Therapy, answered
How much does a session cost?
Each session is $20, paid in the app when you book — that’s what sends your request to our care team. You pay through Paystack, currently with M-Pesa or Airtel Money, and it’s charged as Ksh 2,600. It’s the same price on Free and Premium.
Who are the therapists?
Licensed professionals, each responsible for their own clinical practice. Our care team reviews your request and matches you with one personally.
Do I need Premium?
No. Therapy is available on Free and Premium alike, and each session is paid for separately from your subscription.
What if I need to cancel?
Cancel in the app up to 24 hours before your session and you’re refunded in full, and if we or your therapist have to cancel, you’re refunded in full too. A session cancelled later than that, or one you don’t join, isn’t refunded — your therapist has set that time aside for you.
Is it private?
Yes. Your request — the focus you chose, the times that suit you and any note — goes to our care team so a licensed professional can contact you. The notification reaches them by email through our email provider, Brevo. We never sell personal data or share it with advertisers. The details are in our Privacy Policy.
Can I cancel a request?
Yes. You can cancel a pending request in the app at any time.
Is this emergency care?
No. Therapy arranged through the app is not emergency care. If you’re in crisis or immediate danger, call your local emergency number right away, or find a helpline.
You don’t have to do this alone
Free to download. Request a session whenever you’re ready — each one is $20.
- $20 a session
- Full refund if you cancel 24 hours ahead
- Cancel a pending request anytime
